On cloud services
The most powerful
Open a service request and query your open and closed work orders for your building from any location. This will enable you to track the status of your service request at all times.
Easy to use for logging when incident occurs through web based or mobile phone and restore normal service operation as quickly as possible to ensure the best quality of service.
Analyze the root cause and reduce repeat incidents in your organization until problems closure.
Open a change request for addition, modification or removal of anything that could have an effect on IT services by CAB and customer approval. This is useful tool when your auditor would like to review your change process.
Support smart devices
Notify to Line Chat
Notify to email
If you or someone open a ticket for you, iServiceDesks will keep you the post via email when someone updates or closes the ticket. On email, you can click on the link, then iServiceDesks will navigate you to the detail web page by automatic login. This is for convenient purpose.
If you or someone open a ticket for you, iServiceDesks will keep you the post on Line Chat automatically when someone updates or closes the ticket. You have no need to follow up the ticket all time.
Customer Satisfaction Survey by email and provide rating 1 to 5 When Helpdesk or Technician complete the request and close the ticket, then customer will receive the customer satisfaction survey via email. Customers can complete a satisfaction survey by clicking on the rating number 1(poor), 2(fair), 3(good), 4(very good) and 5(excellent) to complete the survey. If rating 1(poor) or 2(fair), the system will navigate you to the web portal for entering a comment. Your feedback would help the company to improve the service in the future.